Frequently Asked Questions
Pocket Geek Home provides personalized tech support and hassle-free protection for your covered connected devices. Have questions about how to use your tech? We’re here for you. And, if there’s a covered failure, we’re here to repair or replace your device.
If you have a question about any connected device, our Pocket Geek Home tech pros will answer it. No matter the brand or the device, we’re here to help you get it set up and playing nice with the rest of your gear. Is there a feature you can’t figure out? Open the Pocket Geek Home app for self-help tools or tap "chat" or "call" to connect with a USA-based tech analyst. We’re here for you every day from 8 a.m. to midnight EST, excluding major holidays.
Whether you have one question or 1,000, we're here to help you every day from 8 a.m. to midnight EST, excluding major holidays. You can get tech support however you need it and we won’t stop until we get you up and running.
Accidents happen. Screens crack and devices break down. Hassle-free protection means we’ll make it easy for you to get back up and running when bad things happen to the connected devices we cover. We’re here to fix those devices. And if we can’t, we’ll replace them or reimburse you once your protection benefits are effective (30 days from your coverage start date). It’s that simple.
Pocket Geek Home offers protection for nearly all of the connected devices in your household — even the things you haven’t bought yet — no matter who they belong to. That includes your laptop, your roommate’s gaming system and the smart speaker you plan to buy next month. Check out the full list here.
Anyone living at your home or residence of record is covered by your plan. So everyone under your roof — parents, kids, grandparents, siblings and roommates — can all get the support they need.
Accidental damage for laptops, wearables and tablets includes drops, cracks, liquid spills and structural breaks. You’ll also have protection for all of your covered devices in case of out-of-warranty mechanical breakdown and power surge. Check your plan Terms and Conditions for details and exclusions.
We’ll help you become a master user of your smartphone and provide support if you’re experiencing a technical issue. But mobile phones aren’t covered under the protection part of your plan (that means we can’t repair or replace your phone).
Technical support, power surge benefits and services provided through the Pocket Geek Home app begin on your coverage start date. Mechanical breakdown and accidental damage benefits under the service contract begin 30 days from your coverage start date.
Your access to technical support is unlimited! Contact our tech pros as often as you need to. If you ever have to file a claim for accidental damage or mechanical breakdown, there’s a $2,000 limit per claim with a cumulative limit of $5,000 in any given 12-month period after the first repair or replacement. Accidental damage coverage is limited to laptops, wearables and tablets.
Yes. Some common exclusions of the mechanical and electrical breakdown coverage are misuse, abuse, neglect, cosmetic damage and pre-existing conditions. Check your plan Terms and Conditions for the full list of exclusions.
Just contact tech support through the app or call us at 1-877-307-9215. One of our tech pros will help you resolve your issue or file a claim.
Reach out to tech support through the app or give us a call at 1-877-307-9215 so we can work on resolving your issue quickly. We’ll ask a few simple questions to get the process started, so be sure to have your contract number and your device info handy.
If we can’t repair your covered device, we’ll send you a new, refurbished or recertified item of like kind and quality. Reimbursements may be cash credit or settlement up to the original product’s current retail replacement value but not to exceed $2,000, less any applicable deductible.
Yes! We can support any connected device in your household or residence of record.
Our tech support team typically answers your calls and chats within 30 seconds or less. No long wait times!
The provider is Federal Warranty Service Corporation, in all states, except in Florida where the provider is United Service Protection, Inc., and in Oklahoma where the provider is Assurant Service Protection, Inc.
Just click Enroll Now to get started. It takes less than two minutes to enroll. No receipts. No complicated registration forms.
Pocket Geek Home costs $24.99 a month, plus sales tax if applicable. For less than a dollar a day, you can have all the support and protection you need to outsmart your smart home.
Depending on the product you’re claiming, you may have a $0, $29 or $89 deductible per claim. Like other protection plans, Pocket Geek Home has a deductible for claims on certain products so we can keep your monthly payment as low as possible. However, our tech support team is available for no extra charge as long as you’re enrolled. Check out your Terms and Conditions for more details.
You don’t need to register your devices, and any future purchase of an eligible device is already covered.
